Patient Journey - Planning and communicating

A pictorial representation of the patient’s treatment

Even with short, simple courses patients can get confused about who, when and where treatments will occur and when stage payments are required. Complex cases, with choices which aren’t necessarily made until some way through the course, will challenge even the most considered of patients. Now there is a new way to quickly and simply keep the patient in the picture using our ‘Patient Journey’ software. Patient Journey is a specialised flowcharting tool which will allow you to rapidly identify the important steps for the patient, produce an impressive ‘Journey’ for the patient to take away and satisfy your obligations to keep them informed.

Three easy steps to professional communication of your treatment plan.

1. Just select the steps you require from the supplied gallery which are pre-illustrated and have relevant text.
   

2. Customise the steps by indicating payments, times, dates and modifying the text where necessary.
   

3. Print the journey selecting your desired print options. It couldn’t be simpler!

Patient Journey is both rich in features and highly flexible. It is designed to cope with an infinite variety of patients and their treatment courses. Innovative yet based on years of experience, Journey can be used to suit the way you practice and to re-enforce the message you wish to convey to the individual patient. Journey offers you the facility to record the ‘Journey’ in the patient’s notes within your practice management system to provide an audit of your communication.

Use animations to explain the steps

If you use Journey in conjunction with CiC, you can ‘call’ CiC animations to help you explain particular steps e.g. when showing a step on a bridge, you can call a bridge animation.

Outstanding quality, in seconds

As you produce the Journey you can add ‘Options’. Things that you and/or the patient will need to decide as the course proceeds. These options are clearly marked on the Journey and are automatically organised to ’best fit’ on the printed page.

“It makes a big difference
to the patient’s perception
of what will take place.

This is the first time that
a treatment plan has
been built around a
patient’s perspective of
what they may expect.”
Martin Delahaye BDS

What is actually produced ?

A pictorial journey, which may run to several pages. Treatment options are clearly marked, A,B,C etc. and the key is generated automatically according to the features you have chosen. Optionally you can elect to print a long text description of each step. You can modify the text used either for the individual patient or for all future patients in order to save time. Both this and the pictorial page may be customised with your logo. If you use our CiC patient education program, the patient Journey will automatically select the patient leaflets relevant to the treatment course and print those to compliment the journey.   A sample treatment proposal can be viewed here.

A journey that patients can really follow

“It makes a big difference to the patient’s perception of what will take place. This is the first time that a treatment plan has been built around a patient’s perspective of what they may expect.”

Patient Journey can run stand-alone or alongside all Windows based PMS systems. Journeys can be stored inside the patient's record when the PMS accepts .jpg attachments such as intra-oral photographs or XRays.

Patient Journey requires a PC running MS-Windows 98 SE or above. A minimum screen resolution of 800 x 600. A colour printer is strongly recommended.