eFFT - Digital Friends and Family Test

eFFT is a web-based service which allows you to effortlessly capture patient feedback and fulfil your FFT requirement. Patients can answer the FFT question in practice using an iPad or be sent a link to access at home in their own time. You can even add the FFT question to your practice website. eFFT provides both a printable certificate showing the practice satisfaction rating and a report benchmarking your ratings against the national average.

What is the Friends and Family Test?

Frequently Asked Questions

eFFT is £20 (ex VAT) per month per practice.

No, there is no limit to the number of eFFT questionnaires taken.

Yes. This service requires an active internet connection at all times.

Yes, there is no minimum contract period , thus you can leave anytime. Please let us know at least 10 working days before the payment collection date, otherwise the money might still be debited from your account.

Your patients can fill in the eFFT questionnaire at the practice using an iPad. Once they have left the practice they can be sent a link by e-mail or visit the practice website to give their feedback.

Hoes does eFFT look?

Ready to subscribe to eFFT?

Still not sure?

If you wish to discuss eFFT further, why not request a demonstration. One of our team will get in touch and answer any additional questions you may have.